Wearing the shoes of a salon/ spa manager for the first time? Jasmine Keshwani tells you how to be at the top of your game.
From our first day at school to our first day at work, things seem challenging when you attempt them for the first time. The good news, however, is that once we start to go with the flow, the path becomes more familiar. As the Canadian philosopher Matshona Dhliwayo rightly says, “One who conquers the sea today is ready to conquer the ocean tomorrow”. So, let us help you get your ship sailing in the fast-paced, ultra-glam salon and spa industry by unraveling the secret to becoming a good spa manager.
You actually learn a lot of things when you start observing. Going in all guns blazing is not going to help you as a manager; you need to lead with the right kind of control. Spend a good two weeks observing how the salon works. Observe with the sole aim of turning around your business and creating a long-term impact on your beauty business.
To be a successful manager, you need a healthy dose of vision. As a first time manager, you would want to know what needs to be achieved within the first year of your employment. Set and share your vision, mission, and objectives with your team – be it better customer retention or improving retail sales. This will reap long-term benefits for your business, alongside creating opportunities for your team to rise and shine.
A penny saved is worth two pennies earned. You got it right – we’re talking budgets. Your budget is the key to your success. It is therefore imperative to study the figures, create your own understanding of the budget and look at forecasts for the upcoming months. Are you overspending on products? Is the staff cost over 45 percent? It’s normal to consider the most minuscule expenditure that you incur and set your targets accordingly.
Well, procedures can be anything – from ordering stock to managing new customers. Don’t be afraid to review procedures and change things around, if needed. Study the procedures that are currently in place and identify the ones that’ll help you run the salon/ spa smoothly. Raise questions to understand how the business currently operates before introducing bigger changes.
Good luck, stand your ground and keep your head up.